CUSTOMER INFORMATION

IMPORTANT NOTICE TO ALL CUSTOMERS

Each product is provided with a product description and key information section. Please take the time to carefully read all the information provided. I, Charmaine Rachel Art, create and display all of the images and media found within this website. Although, every effort is made to ensure the images are as accurate as possible, I cannot guarantee your item(s) will be an exact match to the products displayed on your screen. Screen, colour and individual printing methods contribute to such differences arising. 

POSTAGE & DELIVERY

POSTAGE & PACKAGING

Fine art prints, ceramic mug SETS and cushions include P&P charges anywhere within the U.K. Postage charges for greetings cards, single ceramic mugs and all overseas charges will be added at the checkout. 

All prices cover any fees, packaging supplies, labour and storage.

Accountability for loss or damages to your order remains with the postal service, and a claim should be made by yourself as soon as you are able. I am happy to provide any information that may help you with this. 

WHAT HAPPENS AFTER YOU'VE PLACED YOUR ORDER

Once you have completed the steps at the checkout, your order will come through to me instantly. I will then check my stock room for your item(s). If an item needs to be ordered from the manufacturer I will do so immediately, so please allow extra time for your item(s) to arrive with me (Timing can vary depending on my manufacturers schedules and I apologise for any inconvenience this may cause). Once I have all the item(s) needed to fulfil your order I will expertly package them all, together, and mark with your full name and address. I will aim to have your order sent out the next working day. Once your order has been taken to the post office, you will receive an email confirmation containing your tracking number.

U.K. DELIVERY

Original artwork and commissions are packaged and sent out via Royal Mail Special Delivery, with tracking and insurance cover included. Royal Mail will aim to deliver your order the next working day.

Prints, ceramic mugs and cushions are packaged and sent out via Royal Mail First Class. Royal Mail will aim to deliver your order within 2 to 3 working days.

 

OVERSEAS DELIVERY

All orders placed outside the U.K. are packaged and sent out via Royal Mail International Tracked & Signed. Royal Mail will aim to deliver your order within 3 to 4 working days. However, please allow for up to 7 working days for delivery as customs times can vary.

As of 22/03/2022 all international shipping costs will be calculated using weight. 

RETURNS

Every order is handled by myself with extreme care and I want for everyone to love their items. As I am a small business, I only keep very small numbers of stock due to limited storage space. This means all sales are final except for certain situations. 

TERMS & CONDITIONS

  • Charmaine Rachel Art retains any and all rights to all artwork created and displayed, even after final sale. This includes merchandise, fine art prints, original artworks and commissions.

  • Charmaine Rachel Art retains any and all rights to reproduce any artwork created, except in circumstances pre-arranged with the customer.

  • You, the customer, are prohibited from reproducing any artwork, in any way, unless given permission directly from the artists - Charmaine Rachel Art.

  • You, the customer, has the right to display any items or artwork in your home or business.

  • You, the customer, are prohibited from the resale of any items or artwork if doing so is for personal profit.

PRIVACY & SECURITY POLICY

PRIVACY

Your privacy is something I take very seriously. Any information you provide is held in strict confidence, unless you give me direct permission to otherwise share it. I will never share, rent or sell your information to any third parties for marketing or other purposes. 

By signing up to my newsletter, you are agreeing to receiving updates and exclusive marketing emails from myself, only.

SECURITY

Security measures are maintained by myself, personally, to protect your personal information from unauthorised access, misuse, or disclosure. However, no data exchange over the Internet is guaranteed as 100% secure. I will make every effort to maintain security over your information shared with me, through this website. You, the customer, acknowledge that there is risks unknown, to both you and I, that could cause a third party to access any information voluntarily shared via this website, and with myself.

You, the customer, agrees when using this website, that Charmaine Rachel Art is not responsible for any information accessed without prior knowledge or permission. Additionally, you will not hold Charmaine Rachel Art accountable for any unauthorised access to your information, and release Charmaine Rachel Art from any and all claims that arise from the unauthorised use of such intercepted information.

COOKIES

A cookie is a small, harmless, text file which is placed on a computer's hard drive. Cookies allow websites to respond to you as an individual person. They gather and remember all of your information about your preferences. This site uses cookies only where found to be necessary. We comply with the Privacy and Electronic Communications (EC Directive) Regulations 2011, which states that continued and voluntary use of this website implies your consent to cookies. 

This site uses traffic logging cookies to identify which pages are being used. This helps to analyse data about the web page traffic and improve the website. Cookies help to provide you, the customer, with a better website and service, as they monitor which parts of the website you find useful. 

Cookies DO NOT give me any access to your computer or other personal information, unless it is data you choose to share here. 

You can choose to accept or decline cookies, however some web browsers automatically accept. You can change this in your web browser settings. Choosing to decline cookies may prevent you from taking full advantage of this website.